​Where do you source your gemstones?

 

We source our gemstones from reputable and ethical suppliers around the world, including specific mines and trusted dealers. We prioritize suppliers who adhere to strict fair labor and environmental standards.

 

Are your gemstones natural or lab-created?

 

We primarily sell natural, earth-mined gemstones. If a stone is lab-created, enhanced, or treated, it will be clearly and explicitly disclosed in the product description. We believe in complete transparency.

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Do your gems come with a certificate of authenticity?

 

Yes, many of our high-value and rare gemstones (e.g., significant diamonds, large sapphires) are accompanied by a third-party certification from recognized gemological laboratories like GIP (Gemological Institute of Portugal).

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How should I clean my gemstone jewellery?

 

The best cleaning method depends on the specific gem.

• Most durable stones (e.g., diamonds, sapphires, rubies) can be cleaned with mild soap, warm water, and a soft brush.

• Softer or porous stones (e.g., pearls, opals, turquoise) should only be wiped with a soft, damp cloth and never immersed in cleaning solutions or ultrasonic cleaners.

  We provide specific care instructions with every purchase.

 

Can I wear my jewellery while swimming or exercising?

 

We strongly advise against it. Chlorine and saltwater can damage the metal settings and some softer stones. Physical activity can also lead to scratches or loosening of the prongs, which could result in losing your gem.​​